Nondiscrimination Notice

• Mastercare complies with applicable Federal civil rights laws and does not exclude, deny benefits to, or otherwise discriminate against any individual on the basis of race, color, national origin, age, sex, sexual orientation, gender identity and expression or, disability in employment, admission or access to, treatment or participation in, or receipt of the services and benefits.

  Mastercare

  Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

  Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

  If you need these services, contact: Malinda Toa

If you believe that Mastercare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Malinda Toa

Mastercare, Inc.

Operations Manager, Civil Rights Coordinator

1314 S. King St, Suite 424

Honolulu, HI 96814

Phone: 808-597-1564

Fax: 808-597-1565

Email: civilrights@gomastercare.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019 / 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html